Return & Refund
At RavMag, we strive for customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Returns & Exchanges
- You must contact us within 7 days of receiving your item to initiate a return or exchange request. Requests made after 7 days will not be accepted.
- Items must be returned in their original condition, unused, with tags, and in the original packaging. Proof of purchase is required.
- Items returned without authorization will not be accepted.
Return Process
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Initiate a Return: Please contact our customer service team at support@ravmag.com with your order number and provide photos/videos of the item(s) to determine eligibility. Our team will respond within 3 business days.
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Ship the Item Back: If your return is approved, we will provide you with the return address and instructions on how and where to send your package. Please use a shipping method that includes tracking and insurance, as we are not responsible for lost returns.
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Inspection and Refund/Exchange: Upon receiving your returned item, we will inspect it within 3-5 working days. If approved, we will initiate a replacement for exchange or issue a refund to your original method of payment.
Return Charges
- If the return is due to our error (e.g., incorrect product, quality issues), we will refund your purchase including shipping costs.
- If the return is due to buyer's remorse (e.g., dislike, wrong size), the buyer is responsible for return shipping costs.
- No restocking fee will be charged.
Refunds
- Once approved, refunds will be processed and credited to your original method of payment within 2-3 working days.
- If you haven’t received your refund within this timeframe, please check with your bank or credit card company. If the issue persists, contact us at support@ravmag.com.
Order Cancellations
- Orders can be canceled if contacted in time before shipment. Once the parcel is shipped, orders cannot be canceled.
- For cancellation inquiries, please contact our customer service team at support@ravmag.com.
For further assistance or inquiries, please contact:
Email: support@ravmag.com
US Customer Service Team: Available Time: 9:00am-5:00pm PST, Monday to Friday
Thank you for choosing RavMag. Your satisfaction is our priority.